FAQ's
Easy to Place an Order?
Ordering from The Hoop Station is easy.
Simply browse our collections, select your favourite hoop earrings & add to cart. Once you’re totally hoopstatic, head to checkout, enter shipping and payment details.
We'll take care of the rest.
I've Lost One of My Favourite Hoops
New Launch: The Lonely Hoops Club. Trust us we appreciate that losing a hoop is a major drama. Order a single hoop replacement! Tell us all about your missing hoop here
Urgent Gift - I Next Day Delivery!
Place your order before 3pm (GMT) and make sure you click 'Next Day' Shipping
Do You Offer Free Shipping?
Yes! We offer free shipping on orders over £100. For the latest info, please visit our Shipping page.
Packaging & Gift Wrap
We dispatch earrings our own black velvet jewellery pouch
🎁 Free luxury gift wrap with every pair of hoops
✨ Elegant packaging to add an extra sprinkle of hoopla
💛 Ready to gift; no extra effort needed
😊 Guaranteed to make her smile and feel even more special
At checkout let us know I the earrings are a gift.
Can I collect my order in person?
Yes, we offer a Local Pickup option. Just select it at checkout and we’ll prepare your order for collection.
Will the colours look the same in real life?
We do our best to display colours accurately, but screens can vary. If you’re unsure, feel free to contact us. we’re happy to show you the style in a quick video call.
Do you offer guidance on sizing?
We know that hoop sizing can be confusing and hoop size matters. We offer a variety of sizes and you can also order a free Hoop Ruler or print it out today. Check out our size guide here
How do I look after my hoop earrings?
Treat your hoops with tender loving care. Store your hoops in a dry place, avoid water and harsh chemicals, gently clean them with a soft cloth. For more tips, check out our Hoop Care guide.
Returns
We accept returns and exchanges on unworn items. Please see our Returns & Exchanges policy for full details.
Help!
Hoop Help Desk: Contact us if you need support / have any questions and we endeavour to reply the same day.
Do you offer a repair service?
Yes we have a re-plating & jewellery repair service.
Contact us for details.
Company Information
Company Name: G Scott Gems Ltd
Company Registration: 08025251
VAT Registration: GB132643827