Shipping
At The Hoop Station, we aim to deliver your orders swiftly, safely, and reliably. Here’s everything you need to know about our shipping options and policies.
Frequently Asked Questions
How does The Hoop Station ship orders within the UK?
We dispatch all UK orders using Royal Mail's "Signed For" Special Delivery service, ensuring your order is secure and can be tracked. For local customers in Central and West London, we also offer personal delivery. If you prefer, you can arrange to pick up your order from one of our outlets in London.
Can I choose a different delivery method?
Yes, we’re happy to accommodate alternative delivery options, such as courier services. Just let us know your preference at checkout, and we’ll make the necessary arrangements.
When will my order be shipped?
We strive to process and ship all orders within 1-2 working days, subject to product availability. You'll receive an email notification once your order is dispatched.
What if my item is out of stock?
Our online inventory is updated regularly, but in rare cases, certain items may be temporarily out of stock. If this occurs, we’ll notify you promptly and provide an estimated restock date or alternative options.
How do I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email, allowing you to monitor its progress until it reaches your door.
Do you offer international shipping?
Currently, we focus on UK deliveries, but if you’re outside the UK and interested in our products, please reach out to our customer service team, and we’ll do our best to assist you.
Can I collect my order instead of having it delivered?
Absolutely. You can arrange to collect your order from our office or a partner outlet in London. Select "Store Pickup" at checkout, and we’ll provide you with details once your order is ready.
Who do I contact if there’s an issue with my delivery?
Our customer service team is here to help! If you experience any issues with your delivery, please contact us at [your contact information], and we’ll work to resolve the matter promptly.
