How can I order from The Hoop Station?

Ordering from The Hoop Station is easy! Simply browse our collection, select your favourite hoops, and add them to your cart. Once you’re fully hoopstatic(!) with your selection, head to checkout to enter your shipping and payment details. We'll take care of the rest.

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What should I do if I lost one hoop?

SOS: Lost Hoop Drama? No problem (trust us we appreciate the pain). We offer single hoop replacements for the majority of our styles. Check our Single Hoop Earrings section or contact us directly to help find your match.

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Do you offer free shipping?

Yes! We offer free shipping on orders over a certain amount. For the latest info, please visit our Shipping page.

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Is your order a gift?

Let us know at checkout and we’ll include a complimentary gift bag with your order.

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Can I pick up my order locally?

Yes, we offer a Local Pickup option. Just select it at checkout and we’ll prepare your order for collection.

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Will the metal colours look the same in real life?

We do our best to display colours accurately, but screens can vary. If you’re unsure, feel free to contact us — we’re happy to show you the style in a quick video call.

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Do you offer custom sizing for hoops?

We know the perfect hoop size matters. While we offer a variety of sizes, you can also request our free Hoop Sizer — a bespoke ruler sent to you the same day, no purchase required. Visit our Hoop Sizer page to get yours.

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How do I care for my hoop earrings?

Store your hoops in a dry place, avoid water and harsh chemicals, and gently clean them with a soft cloth. For more tips, check out our Jewellery Care guide.

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Do you accept returns?

Yes, we accept returns on unused items within our return window. Please see our Returns & Exchanges policy for full details.

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Need more help?

We’re here for you. Visit our Contact Us page if you need support or have any questions.

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Do you offer a jewellery repair service?

Yes — we offer a re-plating and jewellery repair service. Please contact us for more details on how we can help restore your hoops.

Company Information
Company Name: G Scott Gems Ltd
Company Registration: 08025251
VAT Registration: GB132643827