FAQ's

How can I order from The Hoop Station?
Ordering from The Hoop Station is easy! Simply browse our collection, select your favourite hoops, add them to your cart. Once you are fully hoopstatic (!) with your selection, please proceed to checkout, where you’ll be prompted to enter your shipping and payment details. Once your order is confirmed, we’ll handle the rest.

What should I do if I lost one hoop?
SOS Lost a Hoop Drama? No worries! We offer single hoop replacements for select styles. Check our “Single Hoop Earrings” section, or contact us if you need help finding a match.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. For details on our current shipping offers, please visit our Shipping page.

Are you buying the hoops as gift? Is your order a gift? Let us know and we will add a gift bag!

Can I pick up my order locally?
Yes, we offer local pick-up options. Just select “Local Pickup” at checkout, and we’ll prepare your order for collection.

What if the metal colours look different in real life ?
We strive to display the metal colour of the earrings as accurately as possible. However, slight variations may occur due to screen settings. If you’re unsure about a colour, feel free to contact us and we can do a video-call.

Do you offer custom sizing for hoops?
We understand that finding the perfect hoop size is essential! While we have a range of sizes, we also offer a free hoop sizing tool. Visit our “Hoop Sizer” page to request yours, or use our size guide for help choosing the right size. We will send your our bespoke Hoop ruler the same day Free of charge without a purchase being required.

How do I care for my hoop earrings?
To keep your hoops looking their best, store them in a dry place, avoid direct contact with water and harsh chemicals, and clean them regularly with a soft cloth. For more care tips, check our Jewellery Care guide.

Do you accept returns?
Yes, we accept returns within a specified period for unused items. Please see our Returns & Exchanges policy for full details and instructions.

What should I do if I need more help?
Our customer support team is here for you! Whether you have questions about a product or need assistance with an order, contact us via our Contact Us page.
 

Jewellery Repair Service 
We offer a repair service for re-plating jewellery. 

Company Information
Company Name: G Scott Gems Ltd
Company Registration: 08025251
VAT Registration: GB132643827